We're here to help our members impacted by the loss of a loved one.
It’s very difficult to lose someone you love and the last thing you may want to do is sort through finances. We are here to help and our staff are here to help make sure the process runs smoothly and give you one less thing to worry about.
It can be hard to know where to start, so we have put together a step-by-step outline of the process required to finalise the bank accounts of a loved one who has passed away.
This information is also available as a downloadable brochure Deceased Estates Guide.
The following is a summary of the steps to finalise the bank accounts of a loved one who has passed away.
The first thing you need to do is let IMB know that your loved one has passed away, who the Estate Representative(s) will be and their contact details.
You can notify us by:
Deceased Estates
IMB Ltd
PO Box 2077
Wollongong NSW 2500
Once we have been notified, all accounts/shares held solely in the deceased’s name are frozen against withdrawals/sale although we may be able to release specific amounts to cover certain expenses for example funeral costs. Refer to the FAQs below for more information.
Any joint account held by the deceased can continue to be used by the surviving account holder(s).
The next step is to collect a range of information and documents that we need to finalise your loved one’s accounts. Generally, the Estate Representative will provide this. We have outlined the documents we need to receive in the Document Checklist.
When you are providing us with these documents, please also provide any other details about the Estate that may be helpful. For example, IMB account numbers you believe the deceased person held.
Carefully check the contents of what you provide us. If documents are missing or not fully completed, this can delay the processing of the Estate.
We will need to identify you if you are managing the financial affairs of one of our late members and you are not an IMB member. It is important that we do this, because we need to protect the privacy of the deceased person and ensure that we are dealing with the right person regarding their affairs.
You can identify yourself at any IMB branch or by completing the Individual Certification Form – Deceased Estates Administration, and sending it together with original certified copies of your identification documents to IMB.
The following documents are the minimum requirements for us to commence finalising the Estate. You can bring the original or original certified copy of these documents to any IMB branch for us to sight, copy and return to you. Alternatively, you can mail original certified copies to us.
You can also obtain these forms from any IMB branch.
The following documents may also need to be provided and we will advise you if they are, once the Estate has been reviewed:
If we determine you are NOT required to apply for a Grant of Probate or Letters of Administration, the Estate Representative will also need to complete the following form that we will provide:
Certified Copies An ‘original certified copy' is a copy of an original document such as a death certificate that has been certified by a prescribed person as being a true copy of the original document. Examples of a prescribed person are a Justice of the Peace or a Solicitor. For more information about who is authorised to certify documents please refer to the frequenly asked questions below.
Once we receive the required documentation, our Deceased Estates team will conduct a thorough review of any accounts, shares and loans held with IMB by the deceased as at their date of death. The team will also review the documentation provided.
Following our review, we will write to the Estate Representative and advise of any additional requirements to finalise the Estate with IMB.
If a Solicitor has been appointed, all communication will be via the Solicitor, and we will wait for the Solicitor to contact us before we write to them and advise of any additional requirements.
If at the date of death, the total value of the Estate with IMB is greater than $15,000, we will require a Grant of Probate or Letters of Administration to release funds. If the value of the Estate is less than $15,000, we may be able to release funds without it. However, even when the value of the Estate is less than $15,000, there are some circumstances where we will still require a Grant of Probate or Letters of Administration.
The Estate Representative provides any additional documentation requested.
The earlier we receive all of the documentation we require, the sooner we will be able to finalise your loved one’s Estate with IMB.
Once IMB’s requirements have been fulfilled, we will sell or transfer any shares held, close the accounts, finalise any outstanding debts and release the funds as instructed by the Estate Representative/Solicitor.
Administrator: Person/s appointed by the Supreme Court via Letters of Administration to deal with the Estate of the deceased when he or she has passed away without a Will (intestate).
Beneficiary: A person who is entitled to receive a benefit from a deceased person’s Estate.
Certified Copy: A certified copy is a copy of an original document such as a death certificate that has been certified by a prescribed person as being a true copy of the original document. Examples of a prescribed person are a Justice of the Peace or a Solicitor.
Death Certificate: A certificate issued by the Registry of Births, Deaths and Marriages containing the information registered when someone passes away, including the date, place and cause of death.
Estate: Property, assets and debts of a person who has died. When a person has passed away, an appointed Executor or Administrator holds the deceased Estate in trust until the Estate is finalised and the property and assets are transferred to the beneficiaries.
Estate Representative: If there is a Will then the Estate Representative will be the Executor/s. If there is no Will then the Estate Representative will be the Next of Kin unless Letters of Administration is required whereupon the Supreme Court will appoint an Administrator. Please note that if a Solicitor has been appointed, all communication will be via the Solicitor.
Executor/s:Person/s named in a Will who take charge of the deceased’s assets and property, ensuring all expenses (funeral costs, debts or any outstanding invoices) are paid and distributing the remaining assets to the beneficiaries in accordance with the Will.
Grant of Probate: A document issued by the Supreme Court that confirms the validity of a Will, and authorises the Executor/s to act.
Intestate: The scenario when an individual has passed away without leaving a valid Will.
Letters of Administration: A document granted by the Supreme Court giving authority to a person (called an Administrator) to collect and distribute the assets of the Estate, in the absence of a valid Will.
Next of Kin:The closest living relative of the deceased.
Probate: The process of proving and registering in the Supreme Court the last Will of the deceased. When a person dies, someone has to deal with their Estate. Probate provides authority for the Executor/s named in the Will to deal with the assets and debts of the Estate.
Signatory: A person who is authorised to sign on an account on behalf of a deceased Estate and will provide instructions to IMB. This includes:
Testate:The scenario wherein an individual has passed away, leaving a valid Will.
Will: A legal document outlining the deceased’s directions for the distribution of the Estate and appointing a party(s) to carry out those wishes.
Below is some more practical information which may help you through this difficult time.
LawAccess NSW – Information regarding what to do after someone dies.
ASIC Moneysmart – Losing your partner
You can contact IMB on 133 462 between 8:00am and 8:00pm Monday to Friday and between 9:00am and 4:00pm on Saturday.
You can deposit cheques made payable to the deceased member until their account is closed. Any cheques made payable to the “Estate of “ must be deposited to an “Estate of” account
These are cancelled unless the Estate Representative request that they continue to protect the Estate (e.g. insurance).
Deposits will continue to be accepted into the account until the account is closed.