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- Never disclose your login details, PINs, SMS authentication codes to ANYONE. A reputable organisation or financial institution will NEVER ask you for this information.
- Never provide information like account details and credit card numbers over the phoneunless you have initiated the call and are satisfied that the phone number you are using is a trusted source.
- Regularly update your computer and digital deviceswith security protections such as anti-virus, anti-spyware software and firewalls from a reputable provider.
- Select a password that is difficultto guess and has no connection to you, is lengthy and contains a mixture of both alphabetical and numeric characters.
- Beware of pop-ups advising you that you need to fix your computerand can do so by calling a particular number.
- Never give a stranger or unsolicited contact remote access to your computer.If you are asked to do this – hang up.
- If you think the call is legitimate, confirm the identity of the caller.
- Ask for the person’s name and contact details and advise that you will call them back.
- Once you have hung up, validate their contact details by looking up the organisation’s official website and calling the organisation’s advertised number.
- Never call back on details provider by the caller; if they are a scammer, this number will be false.
- Do not open suspicious or unusual texts, or click on links or attachments in unsolicited emails.
- Avoid using computers inpublicplaces, such as Internet Cafes or free WiFi
- Do not undertake financial transactions for peopleyou have not physically met and only have any online relationship.
Remember: IMB or any reputable organisation will never ask you to:
- Disclose your access code, passwords or secret questions
- Send a request to you with a link to our Internet Banking system, requiring you to enter your member number and access code for verification purposes.
- Call unsolicited and tell you to download software or open a link
You may be held liable for any fraud losses where you have disclosed your PIN or access codes, so NEVER disclose your pin to anyone.
